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Delivery and Shipping

Standard Recorded Delivery

All UK orders over £50 receive FREE delivery! Delivery for UK orders under £50 is charged at £3.99.

Free UK deliveries are dispatched by Royal Mail - typically delivery can be expected within 2 to 5 working days of placing an order. Orders are sent by 1st class Royal Mail Recorded service which aims to deliver the next day. However we do ask our customers to allow up to 5 working days for delivery in case of delay.

Orders placed after 2.00pm for next day delivery will be dispatched the following working day. Next day delivery orders placed on Saturdays or Sundays will be dispatched on a Monday. Orders placed on a Friday are guaranteed for delivery Monday (or the next working day), however, Royal Mail may deliver on a Saturday. Guaranteed next day delivery will be sent via Royal Mail or Courier and delivery is guaranteed by 6pm.  If there should be a problem with your order then we will inform you by email or telephone. Deliveries may require a signature so if possible please give a delivery address where the order can be signed for during working hours.


Special Delivery

We also offer a guaranteed next working delivery service within the UK Only orders placed before 2.00pm will be guaranteed for delivery on the next working day. Guaranteed next day delivery for the UK is available at a cost of £6.99 to orders that are placed before 2.00pm. Note orders placed in time on Friday's will more than likely be delivered on Monday although delivery may be attempted on the Saturday morning (this is at the discretion of Royal Mail or any courier that we may use). Orders placed over a weekend will be processed and dispatched on the following Monday for delivery on Tuesday. Bank Holidays and strikes will cause a delay (for whatever their duration) and should not be considered working days.

These timings assume that the item(s) you order are in stock, which they should be if displayed on our website. However, sometimes stock discrepancies occur and an item may be accidentally on display but unavailable. If this should be the case then we will inform you by email as soon as we find out (and we will of course refund you the next day delivery surcharge unless you chose an alternative item in time for us to substitute it and still dispatch that day) for peace of mind we highly recommend you contact us to check if an item is in stock.


European Orders 

European Delivery is available for £9.99. European orders over £100 will receive free delivery.

Express European Delivery is available for £29.99. European orders that choose Express Delivery can expect their item in 2 - 4 working days with a courier, typically FedEx or Parcelforce.

Any European order over £500 receives FREE Express European Delivery!

European orders generally take between 3 - 10 working days to be delivered, depending on the country and location that the order is being dispatched to.


All International Orders

Worldwide Delivery is available for £9.99. ANY WORLDWIDE ORDER (OUTSIDE EU) OVER £100 WILL RECEIVE FREE DELIVERY.

Express Worldwide Delivery is available for £29.99. Worldwide orders that choose Express Delivery can expect their item in 2 - 4 working days with courier, typically FedEx or Parcelforce.

Any worldwide order over £500 receives FREE Express Worldwide Shipping!

Worldwide orders can take from 3 - 15 working days to be delivered, depending on the country and location that the order is being dispatched to.

Madame Skin accepts payments from Visa, MasterCard, PayPal, Google checkout and most major credit cards. We also accept International Bank wire transfers - Please contact us for further instructions and information on international bank wire transfers.

International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information.

Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.

Your payment will be billed in UK Pounds and your credit card company will bill you with your home currency at the current exchange rate.

Due to high risk and/or shipping costs, Madame Skin may not ship to some countries. We will contact you by e-mail if we are unable to ship to your country.


VAT & Import Duty

VAT is automatically removed for orders delivered to the Channel Islands and outside of the European Community. VAT cannot be removed for deliveries within the European Community.

Some countries may charge you import tax for certain items. If you have any queries regarding this then please contact your local tax office who should be able to assist you further. Unfortunately Madame Skin cannot advise on import tax and duty enquiries.


General Information 

Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability).

During the Christmas and New Year period it might take longer to dispatch your order (up to 7 working days).

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.

If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed.

*Please note delivery times are an estimate and are subject to all items ordered being in stock.