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Privacy Policy

Madame Skin whose registered office is 3rd Floor, 86 - 90 Paul Street, London, EC2A 4NE, highly values the privacy of its customers and their personal information. This notice describes our privacy policy and forms part of our website terms and conditions.


Your privacy is important to us

Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. It will help you to understand how we use the personal information that we ask you to submit. We may from time to time update and expand our services and this policy may change, so please check this page periodically in order to stay current. If you have any questions, please email us at 


How we may collect information from you

We collect information in three ways:

  • We collect information from you when you register on the site, place an order, sign up to our mailing list, when you contact us with an enquiry or in response to communication from us.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “We use cookies" section below for information about cookies and how we use them.


How we use the information we collect

We use the personal information about you stored in our member database in various ways. Firstly, the next time you use our service and enter your User ID and Password, we may call up your information from our database to make processing your order faster and easier.

When you use your Madame Skin account, we will also keep track of your product preferences and analyse that information. We do so in order to be able to email to you special advertisements, offers and notices regarding products that seem to fit with your preferences and our skin care concerns. We may also use this information to notify you of product and service updates or to assist you with any questions you may have about a request that you have made for our products and services.

We do aggregate information about how our service is used (without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers' preferences. We also make such aggregate information (without identification to any specific individual) available to our affiliates in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users. In an effort to maintain your desired expectation for customer satisfaction, we review all comments supplied by you to other third parties when you use the website. By using this site, you consent to our review of such comments.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We never pass on any of your personal details to any other companies. Please note that if at any time you decide that you no longer wish to receive to receive email communications please just let us know. You can opt out of receiving email communications at anytime by sending an email to

We may at time send out non-promotional emails to all registered users for the purpose of gathering data to provide better services to our customers. Registered users will be under no obligation to reply or answer questions in these non-promotional emails which may also include service updates, surveys and site maintenance notices.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.


How is my information protected?

We have a number of security measures in place to protect your personal data. 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. 

Signing off will protect your information if you share a computer with someone else or are using a computer in a public place like a library.

We do not store credit card details nor do we share customer details with any 3rd parties.

We use cookies

Like many websites on the Internet, our website uses cookies. Cookies are small strings of data placed on users' personal computer hard drives during the exchange of data that happens when your browser points to our website. Cookies enable a website to identify a user's browser as a previous visitor by means of a unique string of numbers assigned on a previous visit.

Our cookies assist us in collecting information on what pages of our website you access or visit, and in recording any preferences you indicate on our website. We also use cookies to make your experience on more personalised and convenient. We also may use cookies to offer you products, programs, or services. Our cookies cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies your browser and user ID (and not your identity). If you place orders with us, we use cookies to assist in storing your preferences and recording other session information (a "session" is a single visit by you to our website). 

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Madame Skin. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Our policies may change

Please note that this is our current privacy and security policy, but we reserve the right to change our website and this policy at any time. Therefore, please check this policy from time to time. We can assure you that if our policy ever changed regarding the collection, storage or use of your personal information we would gain your consent or else continue to use your information as governed by our prior policies.


You can access your information

Upon your request, we will provide you with access to your unique account-related information and information from contacts that we maintain about you. In your request, please provide us with your current specific contact information so that we can accurately check our records.


Please contact us if you have any questions or comments

We want you to enjoy your use of Madame Skin’s services. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. To help us improve our privacy policy and practice, please give us your feedback. You may find our complete contact information on the Contact Us page on our website at 

Updated 4th April 2016

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