If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item.
All we ask is that you inform us by email or post and return the product within 10 working days from the day after receipt. We will notify you of a return address. Return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.
Returns must be made within 10 working days of delivery.
You should allow up to 14 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.
Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services.
If you do cancel a contract, then you must notify us in writing by sending an email to email@example.com or a letter to Madame Skin, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE or calling us on 0207 205 4305 (Lines open Monday to Friday from 9.00am - 6.00pm GMT). You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered until such time as the goods are delivered back to us by you. and we will charge the cost of collecting the goods and will deduct this from any sum owed by us to you.
You also have the right to cancel your order prior to despatch within 7 days of placing it.
DAMAGED OR FAULTY GOODS
We employ professional couriers however we require you to examine goods on arrival before signing for it. We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition or which develops a fault within 2 months from delivery (other than due to normal wear and tear, failure to follow instructions or misuse).
Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).
If a product is damaged or faulty, please contact us at once and no later than 14 working days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request.
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under RETURNS section.
Please allow 30 days from receipt by us of your item for your refund to be processed or replacement item despatched.
We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.